Category: Technology

How to Deliver Excellent Tier-One Technical Support: A Comprehensive Guide

In today’s technology-driven world, tier-one technical support plays a pivotal role in ensuring seamless business operations and delivering exceptional customer experiences. Tier-one technical support is the first level of customer service that aids with basic technical issues. It is essential for any business that relies on technology to operate smoothly and efficiently. With over 14 years of expertise, DelonApps has been at the forefront of providing top-tier technical support services to clients worldwide.
However, delivering excellent tier-one technical support can be challenging, as it requires IT specialist agents to think outside the box and focus on solving each customer’s unique problem. In this article, we will share our experience and expertise at DelonApps in providing B2B technology support services in the last 14 years and offer some tips and best practices for training IT specialist agents.
This comprehensive guide aims to delve deeper into the art of delivering outstanding tier-one technical support. We will share insights on training methodologies, explore the history of tier-one support, delve into advanced technical knowledge, discuss the customer-centric approach, and highlight innovative solutions.

Successful Case Studies
DelonApps has successfully provided robotics management services to big companies in Nigeria and United Kingdom, and our IT specialist agents are trained to think outside the box and focus on solving every customer’s unique problem.
Here are some of our successful case studies:
• Nigeria: We provided tier-one technical support to a leading e-commerce company in Nigeria. We were able to resolve 95% of customer issues within the first contact, resulting in a significant increase in customer satisfaction ratings.
• United Kingdom: We provided tier-one technical support to a software company in the UK, helping them troubleshoot complex software issues. Our team was able to reduce the average resolution time by 50%, resulting in improved customer retention and loyalty.
• Other Regions: We have also provided successful tier-one technical support to clients in various other regions, including North America, Europe, and Asia. We pride ourselves on our ability to think outside the box and provide customized solutions to every customer’s unique problem.

Training Methodologies: Nurturing Excellence
Training IT specialist agents is the cornerstone of delivering exceptional tier-one technical support. Let’s explore the training methodologies that empower agents to excel in their roles:
Interactive Workshops and Simulations: Utilize interactive workshops and simulations to immerse agents in real-world scenarios. This hands-on approach allows agents to practice problem-solving and communication skills in a controlled environment.
Mentorship Programs: Implement mentorship programs where seasoned agents guide newcomers. This fosters knowledge transfer, helps new agents adapt quickly, and promotes a culture of continuous learning.
Certifications and Continuous Learning: Encourage agents to pursue certifications in relevant technologies. Additionally, provide ongoing training to keep agents updated on the latest industry trends and product knowledge.
Role-Playing Exercises: Conduct role-playing exercises to enhance agents’ communication skills and their ability to empathize with customers. Realistic scenarios help agents develop effective responses to customer inquiries and concerns.

Successful Strategies for Training IT Specialist Agents
When providing tier-one technical support, it is important for IT specialist agents to think outside the box and focus on solving each customer’s unique problem. Here are some successful strategies for training agents to do so:
• Emphasize active listening skills to understand the customer’s issue and needs.
• Encourage agents to ask open-ended questions to gather more information about the problem and potential solutions.
• Provide ongoing training and education on new technologies and products to keep agents up-to-date and informed.
• Create a supportive and collaborative team environment where agents can share ideas and solutions.

Common Pitfalls in Delivering Tier-One Technical Support
However, there are also some common pitfalls that can hinder the quality of tier-one technical support. Here are some of them:
• Overreliance on FAQs: Focusing too much on a frequently asked questions document can lead to a lack of creativity and problem-solving skills when dealing with unique customer issues. It’s important to train agents to think outside the box and approach each issue as a unique problem to be solved.
• Lack of Empathy: Technical support can be frustrating for customers, especially if they are experiencing a problem that is impacting their business. Agents who lack empathy can exacerbate the situation and leave customers feeling unheard and unvalued. It’s important to train agents to approach each interaction with empathy and to actively listen to the customer’s concerns.
• Lack of Technical Knowledge: Agents who lack technical knowledge can frustrate customers and make it difficult to resolve issues. It’s important to ensure that agents have the necessary technical knowledge to effectively troubleshoot and solve customer problems. This can be achieved through ongoing training and development programs.

History of Tier-One Support in Nigeria: A Journey of Evolution
To appreciate the significance of tier-one technical support, let’s take a historical journey through its evolution in Nigeria:
The Evolution of Tier-One Support in Nigeria: A Tech Odyssey
In the world of Nigerian tech, a fascinating journey has unfolded—the evolution of tier-one technical support. This narrative tracks the growth and transformation of this essential component in Nigeria’s tech landscape.
In the early days, as technology began to make its mark in Nigeria, businesses grappled with basic technical issues. Tier-one support was in its infancy, often handled by internal tech enthusiasts or outsourced to overseas support teams. It was a time of experimentation and learning.
As the years passed, a significant shift occurred. Nigerian businesses recognized the advantages of focusing on their core operations while outsourcing technical support. This marked the emergence of specialized support providers, offering expertise and assistance to navigate the complexities of the tech world.
In this evolving landscape, a new generation of support providers, including DelonApps, emerged. They combined technical proficiency with a deep understanding of Nigeria’s business environment. These providers realized that effective support required more than just technical knowledge—it demanded insight into the unique challenges faced by Nigerian enterprises.
With the turn of the century, Nigeria experienced a technology boom. Tier-one support moved to the forefront, with companies like DelonApps playing a vital role in helping businesses leverage technology for growth.
As the digital clock ticked, tier-one support evolved from a peripheral service to a central pillar of business operations in Nigeria. It bridged the gap between complex tech solutions and end-users, ensuring seamless operations.
And thus, the narrative of tier-one technical support in Nigeria continues to unfold. In an era of rapid technological advancement, support providers remain instrumental in ensuring business continuity, troubleshooting tech issues, and facilitating progress in Nigeria’s tech landscape.
In this unfolding narrative, we witness not only the evolution of tier-one support but also the adaptability of Nigerian businesses. They have embraced technology as a tool for growth, seeking support services that align with their quest for excellence.
As we journey through more digital chapters, one thing remains evident: the story of tier-one support in Nigeria is far from its final pages. It is a narrative shaped by the ever-evolving demands of technology and the commitment to delivering exceptional support in Nigeria’s tech-driven world.

Advanced Technical Knowledge: The Backbone of Support
Advanced technical knowledge is indispensable for IT specialist agents. Let’s delve into some key areas where technical expertise plays a pivotal role:
Cloud Computing: As cloud technology becomes ubiquitous, agents need in-depth knowledge of cloud platforms and services to assist clients effectively in migrating, optimizing, and troubleshooting cloud-based solutions.
Cybersecurity: The ever-present threat of cyberattacks demands that agents possess a strong understanding of cybersecurity principles. This knowledge is vital for safeguarding customer data and systems.
Data Analytics: Proficiency in data analytics tools and techniques allows agents to help clients derive actionable insights from their data, enabling data-driven decision-making.
Emerging Technologies: Staying updated on emerging technologies such as artificial intelligence, Internet of Things (IoT), and blockchain equips agents to address cutting-edge customer needs.

Customer-Centric Approach: The Heart of Support
In the realm of tier-one technical support, the customer-centric approach is not merely a strategy; it is the very heart and soul of delivering exceptional support services. This section will delve into the multifaceted aspects of a customer-centric approach, shedding light on its profound impact on support operations and how it forms the nucleus of support excellence.
Personalization: Crafting Tailored Solutions
At the core of the customer-centric approach lies the concept of personalization. Each customer is unique, and their technical issues often come with distinct nuances. Customer support agents, armed with a customer-centric mindset, excel at tailoring solutions to fit the specific needs and circumstances of individual clients. By harnessing customer data and interaction history, these agents craft responses and solutions that resonate with the customer, creating a personalized support experience.
Proactive Support: Anticipating Needs
Proactivity is another vital facet of the customer-centric approach. Forward-thinking support providers take the initiative to anticipate potential issues before they impact the customer. By employing sophisticated monitoring tools and data analysis, these providers can identify early warning signs and intervene proactively. This approach not only prevents disruptions but also showcases a commitment to the customer’s success, solidifying trust and loyalty.
Feedback Loops: Listening and Improving
Customer feedback is akin to a treasure trove of insights that can steer support operations in the right direction. A customer-centric support model places great emphasis on establishing robust feedback loops. This involves actively seeking customer opinions, concerns, and suggestions. By carefully listening to and acting on this feedback, support providers can continuously enhance their services. It’s not just about resolving issues; it’s about addressing the root causes and fine-tuning operations to meet and exceed customer expectations.
Empathy and Active Listening: Connecting on a Human Level
In the realm of technical support, empathy and active listening are the building blocks of meaningful interactions. A customer-centric approach encourages agents to approach each interaction with genuine empathy. It involves not only solving technical problems but also acknowledging and validating the customer’s emotions and concerns. Active listening plays a pivotal role in this process. By keenly tuning into the customer’s words, tone, and context, agents can better understand the underlying issues and provide not just solutions but reassurance and comfort.
Resolution Beyond the Surface: Beyond Troubleshooting
While resolving technical issues is the primary goal of support, a customer-centric approach goes beyond the surface. It recognizes that customers may have broader concerns and aspirations related to their technology usage. Agents who embody this approach take the time to understand the bigger picture. They consider how technical solutions align with the customer’s business goals, and they offer guidance and recommendations that extend beyond mere troubleshooting. This proactive approach elevates the support interaction from a transactional exchange to a partnership focused on mutual success.
Building Trust: The Cornerstone of Customer-Centricity
Trust is the cornerstone of the customer-centric approach. When customers know that their support provider has their best interests at heart, trust flourishes. Trust paves the way for long-term relationships, loyalty, and advocacy. It transforms customers into partners who rely on and advocate for support services that truly understand and prioritize their needs.
Continuous Evolution: Adapting to Changing Needs
In the ever-evolving landscape of technology, the customer-centric approach is not static. It evolves alongside the changing needs and preferences of customers. Support providers committed to this approach continually adapt their strategies, tools, and processes to align with emerging trends and technologies. They remain at the forefront of support excellence by staying attuned to customer expectations in a dynamic tech environment.

Innovative Solutions: Pioneering the Future
Innovation is the driving force behind successful tier-one technical support. Here are some innovative solutions that set the stage for excellence:
AI-Powered Chatbots: Implement AI-powered chatbots for quick issue resolution and 24/7 support availability. These bots can handle routine inquiries, freeing up human agents for more complex tasks.
Predictive Analytics: Utilize predictive analytics to identify potential technical issues before they impact customers. Proactively resolving issues boosts customer satisfaction.
Remote Assistance Tools: Equip agents with advanced remote assistance tools that allow them to troubleshoot and resolve technical issues directly on customers’ devices.
Knowledge Base Augmentation: Enhance your knowledge base with AI-driven search capabilities. This empowers agents to quickly access relevant information and provide timely solutions.

Conclusion
In conclusion, tier-one technical support is the cornerstone of delivering exceptional customer experiences and ensuring smooth business operations. By following the tips and best practices we have shared in this article, you can train your IT specialist agents to deliver excellent tier-one technical support that will satisfy your customers and boost your business performance.
By embracing training methodologies, understanding the history of tier-one support in Nigeria, possessing advanced technical knowledge, adopting a customer-centric approach, and implementing innovative solutions, businesses can excel in this critical domain.
DelonApps, with its extensive expertise, continues to pave the way for businesses to achieve excellence in tier-one technical support. If you need help with providing tier-one technical support, or you don’t know where to start? Feel free to contact us today. We have the experience, expertise, and tools to help you achieve your goals.

Tech Upskilling in Nigeria

Nigeria is a country with a rapidly growing economy and an expanding business sector. However, in order to stay competitive in the global market, Nigerian companies need to have a workforce that is skilled in the latest technology. This is where the need for tech upskilling in Nigeria comes in. By investing in the training and development of their staff, companies can ensure that they are well-equipped to handle the demands of the modern business world. Several companies offer IT upskilling services but, DelonApps is the foremost IT upskilling company in Nigeria. The company has provided enterprise training services for organizations such as banks in Nigeria with a proven track record of success.

What is upskilling?

Upskilling is the process of coaching, teaching, and enhancing current abilities and skills, to effectively increase or boost the capabilities of existing staff. It is a workplace trend that promotes learning by making available, development opportunities and training programs for employees. This would help to increase an employee’s skillset and minimize skill gaps. Upskilling is the process of training and developing employees’ technical skills and it focuses on training current employees’ abilities for them to advance in their careers and gain access to various opportunities and roles within the company.

The COVID-19 pandemic has drastically influenced how and where people work. Businesses around the world increasingly adopt automation and emerging technologies and this has caused a decrease in the skill shortage worldwide. Organizations that only have under-skilled or underprepared staff are at risk of getting left behind in this technologically advancing age.

Thus, companies must ensure that their staff (present and future staff) have the necessary digital skills to grow and thrive in the work environment that is emerging or set to emerge over the next couple of years.

What is tech upskilling?

With the recent upsurge in AI advancements (and tech advancements in general) worldwide, it has become increasingly necessary for companies to be fully involved in ensuring the tech upskilling of staff in Nigeria. Staff tech upskilling involves equipping employees with important tech skills that will boost their skillset and make them relevant in the ever-improving technological society. This will not only ensure that employees improve their abilities, but also ensure increased profit for the company. The Nigerian tech industry is a diverse one, with various companies and startups operating in different sectors.

Some of the most prominent sectors include e-commerce, fintech, and software development. E-commerce companies are leveraging technology to make it easier for consumers to shop online while fintech companies, for example, are using technology to improve access to financial services and make banking more efficient. Software development companies, on the other hand, are also growing by providing services to a wide range of industries. The banking industry is becoming more digitized, and this makes it necessary for banks in Nigeria to be up to date on recent tech skills and digital advancements to ensure the effective delivery of services to their customers.

Benefits of tech upskilling in Nigeria

The COVID-19 pandemic has made businesses in Nigeria drastically change their mode of operation. This was further heightened by the various technological innovations that surfaced during this period and afterward. Thus, a workforce that is skilled in the latest technology is an essential component for Nigerian companies to have to ensure they have an edge in the global market space. Investing in the tech upskilling of staff in Nigeria has various benefits for employees and the company as a whole. Some of the benefits of staff tech upskilling include the following:

Increase in productivity:

One of the benefits tech upskilling gives companies and employees is an increase in overall productivity. By equipping employees with the necessary tech skills and tools to complete their tasks more efficiently, companies in Nigeria can improve or boost their overall productivity. This will not only lead to a significant increase in the revenue generated by the company, but it will also increase the ability to win more business and deliver projects more efficiently. This is especially important in Nigeria, where many companies are facing acute competition from other businesses, both locally and internationally.

Improvement in the quality of work:

Another benefit of staff tech upskilling is an improvement in the quality of work. When employees are well-trained and skilled in the latest technology, they can produce higher-quality work that meets and transcends industry standards. This can lead to an increase in customer satisfaction, which in turn leads to an increase in business profits. This is particularly beneficial for companies that are looking to expand their business overseas and build a reputation for quality work.

Provides employees with a sense of empowerment and a sense of self-worth:

Staff upskilling in Nigeria also provides employees with a sense of empowerment and an increased sense of self-worth. When employees feel that they are valued, that they are relevant to the success of the company and that their skills are being developed, they are more likely to feel invested in ensuring the success of the company. This will lead to increased job satisfaction, which in turn, causes an increase in employee retention. This is important for companies as it helps to reduce staff turnover and the cost associated with it.

Creation of new job opportunities and career advancement:

Moreover, when enterprises engage in tech upskilling, it can lead to the creation of new job opportunities in Nigeria and the encouragement of career advancement. As the company grows and the industry changes, skilled employees will be in a better position to take on new roles and responsibilities. This can lead to increased job satisfaction, as employees will be able to take on new challenges and advance their careers.

Helps companies stay ahead of the curve:

In addition, tech upskilling also helps companies to stay ahead of the curve when it comes to the latest technologies and trends. By providing employees with the necessary skills and knowledge, companies can ensure that they are well equipped to handle new technologies and emerging trends in their industry. This can be particularly important for companies in the technology, IT, and banking sectors, as they need to be at the forefront of new technologies in order to maintain a competitive edge in the global market.

Tech upskilling is a cost-effective strategy for companies:

Furthermore, tech upskilling is also a cost-effective strategy for companies. By investing in the training and development of their staff, companies can reduce the need to hire external consultants or contractors and the need to hire new staff. This will help businesses to save money by reducing costs and increasing overall profitability.

It helps to bridge the gap:

Tech upskilling can help to bridge the digital divide between developed and developing countries. Many people do not have access to technology and the skills necessary to use it in developing countries. Thus, by promoting tech upskilling, the government and businesses can help to bridge this digital gap, which can lead to an increase in the country’s overall economic growth and improve standards of living.

Organizations that have a reputation for investing in their staff and providing training opportunities for them will not only retain their employees but will also attract potential employees.

Who should be upskilled?

Previously, the focus has been on the younger age bracket (ages 18 to 30s) for IT training in Nigeria. However, companies should also look to ensure that older staff are upskilled in tech. Staff in their 40s should also be equipped with the vital tech skills necessary to navigate this ever-evolving tech age. There are a number of benefits involved when companies (such as banks) train their older staff. An example of this is the reduced possibility of staff relocation overseas. Younger company staffs are more likely to relocate abroad in search of greener pastures and this could result in a loss or waste of company resources used to upskill them. However middle-aged staffs are less likely to simply pack up their lives and relocate abroad. This is because they have already built their life in Nigeria and thus, it would be more difficult for them to just decide to pack up and relocate. However, this is not to imply that only middle-aged staff should be upskilled. Both young and older company staff ought to undergo software development training in Nigeria.

The most in-demand tech skills in Nigeria

Software Development:

One of the tech skills in high demand in Nigeria is software development. With the growing number of tech startups in the country, there is a high demand for software developers who can create and maintain the technology that powers these companies. This includes expertise in programming languages such as Python, Java, and C++, as well as experience with web development technologies such as HTML, CSS, and JavaScript.

Data Science:

Another in-demand skill in Nigeria is data science. With the growing amount of data being generated by businesses and organizations, data scientists are becoming increasingly valuable. These professionals use statistical methods and machine learning algorithms to extract insights from data, which can be used to inform business decisions and improve operations.

Cybersecurity:

Cybersecurity is also becoming a critical skill in Nigeria, as the country’s economy becomes increasingly digital. With the recent increase in hybrid work mode, workers (especially remote workers) are more vulnerable to hackers, and this can lead to a loss of customers’ trust as well as a company’s reputational damage. Also, with the increasing use of technology in business and government, cybersecurity professionals are needed to protect against cyber threats and keep sensitive information safe. This includes expertise in areas such as network security, cryptography, and incident response.

User experience design (UX design)

Companies are now more user-centered than ever before. Due to the increase in online business transactions, a user’s experience on a business website is being made more intuitive and simpler. This is done to ensure customer satisfaction and retention, which makes user-experience design an important tech skill that is in increasing demand.

Database Administration

Database administration is a critical aspect of managing and organizing data for businesses and organizations. It involves designing, implementing, and maintaining databases to ensure data integrity, security, and accessibility. Structured Query Language (SQL) is a highly used standard programming language in database administration. Due to the increasing importance of data in today’s digital economy, there is an increasing demand for skilled database administrators. When enterprises invest in upskilling their staff in database administration, employees will gain the knowledge and skills necessary to manage and maintain the data that drives business operations and decision-making.

General tech skills (project management and problem-solving):

In addition to these specific skills, there is also a growing demand for general tech skills such as project management and problem-solving. Project management involves the process of overseeing the application of certain knowledge, tools, and techniques to complete a particular project within a given timeframe. Problem-solving, on the other hand, is the ability to provide actionable, timely solutions to problems. These skills are important for professionals working in any area of technology, as they enable them to manage complex projects and identify and solve problems quickly and effectively.

Challenges of tech upskilling in Nigeria

Lack of access to reliable and affordable electricity:

One of the biggest challenges facing Nigeria’s technology sector is a lack of access to reliable and affordable electricity. Nigeria has a chronic shortage of electricity, which makes it difficult for businesses to operate and for individuals to access the internet and other digital services. This lack of access to electricity also hinders the development of technology infrastructure, such as data centers and internet service providers.

Limited availability of high-speed internet:

Another challenge is the limited availability of high-speed internet. Despite a growing number of internet users in Nigeria, internet penetration is still low and internet speeds are often slow and unreliable. This makes it difficult for businesses to operate online and for individuals to access online services and information.

Limited understanding of the importance of tech upskilling:

Another challenge is the limited understanding of the importance of tech upskilling among Nigerian companies. Many companies do not see the value in investing in their staff’s development and believe that it is not a priority. This can lead to a lack of support for tech upskilling initiatives within the company.

Strategies for overcoming the challenges

Partnering with reputable training companies:

Working together with a reputable enterprise training company in Nigeria is one of the strategies necessary for successful IT upskilling in this country. Such a company provides access to high-quality training and resources at an affordable cost and also provides trainers with the necessary knowledge and experience to deliver effective training. Companies like this also have a 24/7 power supply as well as access to high-speed internet.

Providing on-the-job training and mentorship:

Another strategy is to provide on-the-job training and mentorship. This can be done by assigning experienced staff members to act as mentors for new staff members. This not only provides new staff members with the opportunity to learn from experienced professionals but also helps to build a culture of learning and development within the company.

Encouraging self-directed learning:

Encouraging self-directed learning is also an effective strategy. This can be done by providing staff members with access to online resources and technology such as e-learning platforms, online courses, and tutorials. By providing staff members with the tools to learn on their own, companies can empower them to take responsibility for their development.

Leveraging online resources and technology:

Finally, companies can leverage online resources and technology to provide training and resources to staff members remotely. This is especially useful for companies that have staff members working in different locations or for those that have a distributed workforce.

As mentioned earlier, DelonApps is the leading IT company that provides enterprise training services in Nigeria with a proven track record of success. This company offers a wide range of courses and programs that are designed to help individuals and organizations stay ahead in the ever-evolving tech landscape. And these courses are not only available at affordable rates but are also tailored to meet the learning needs regardless of the level of expertise.

In conclusion, tech upskilling is essential for the success of Nigerian companies. The challenges of lack of access to reliable and affordable electricity, limited understanding of the importance of tech upskilling, and limited availability of high-speed internet can be overcome by partnering with reputable training companies, providing on-the-job training and mentorship, encouraging self-directed learning, and leveraging online resources and technology. Through these strategies, companies can invest in the training and development of their staff to ensure they are well-equipped to handle the demands of the modern business world. It is therefore crucial for companies in Nigeria to invest in their staff’s tech upskilling to secure their future growth and success. In the end, this will help to increase productivity, improve the quality of work, and increase revenue, thus leading to the overall success of the company. Individuals and organizations that invest in tech upskilling will be well-positioned to take advantage of the opportunities presented by the growing Nigerian tech industry.

Major highlights from Microsoft’s 2021 Surface event

On Wednesday, Microsoft hosted its most recent Surface product event. The company unveiled updated versions of its products, including the Surface Pro, Surface Go, and foldable phones. Here’s a rundown of everything Microsoft unveiled at the event.

Surface Laptop Studio

The Surface Laptop Studio is a portable computer inspired by the Surface Studio all-in-one computer. To make inking and sketching more immersive, a hinge is provided that allows you to pull the display over the keyboard. Microsoft also boasts that the Surface Studio is the company’s most powerful laptop to date. Intel’s 11th-generation H35 CPUs and Intel Xe graphics are used in the laptop. It’s also compatible with NVIDIA’s RTX 3050 Ti GPU. Users can pre-order the Surface Laptop Studio. It costs $1,600 and will commence shipment on October 5th.

Surface Duo 2 dual screen android device

The new Surface Duo 2 includes several new cameras, 5G capability, near-field communications for mobile payments, and stereo speakers, all of which were absent from the previous generation. It also has the Qualcomm Snapdragon 888 processor used in other premium phones such as Samsung’s most recent Galaxy smartphones.

 

When the Surface Duo 2 is opened, two 5.8-inch screens appear, which may be used together. For example, you might run one program on one screen and another on the other. Alternatively, you may use the 8.3-inch area to extend a single app across both displays.

Surface Pro 8 and slim pen 2

The Surface Pro 8 comes with a 13-inch PixelSense display with a 120Hz refresh rate, Thunderbolt 4 connectivity, and Intel’s newest 11th-generation CPUs. The Surface Pro’s thick display borders have also been reduced by Microsoft. The Surface Pro 8 is available for pre-order now and will cost $1,100 when it goes on sale on October 5th, it goes on sale.

Microsoft also unveiled the Slim Pen 2 with the Surface Pro 8. The $130 stylus has a haptic motor that, according to Microsoft, makes it seem like you’re writing on paper rather than on glass. The Surface Adaptive Kit is another new attachment that includes a selection of add-ons that make it simpler to find certain keys, identify ports, and open your laptop or its kickstand.

Surface Pro X

Microsoft has introduced a new Wi-Fi-only version of its Surface Pro X tablet, which was initially released with LTE cellular capability in 2019. It’s the first version to only include Wi-Fi, and it’ll cost $900.

However, with Windows 11 coming out next month, it will enable the tablet to emulate 64-bit apps and execute them.

Surface Go 3

Intel CPUs are used in the new Surface Go 3. The base model has a Pentium Gold 6500Y CPU, which is an upgrade over the 4425Y in Go 2, while the more costly models have Core i3 CPUs from the 10th generation. The latter processor, according to Microsoft, is 60% quicker than the Core m3 it previously provided with the Go 2. Pre-orders for the complete Surface Go 3 family are now open, with the basic model priced at $400. It will be available on October 5th, along with all of Microsoft’s other Surface PCs.

Surface Adaptive Kit

Microsoft is developing a Surface Adaptive Kit for disabled individuals. With keycap labels, bump labels, port indicators, and device openers, the package makes Microsoft’s range of laptops and tablets more accessible.

The keycap and bump labels make it simpler to discover ports and cables as well as identify essential keys. A pull tab and ring are included in the opener support to provide users more options when opening a laptop lid or manipulating a Surface kickstand. The kit was developed in collaboration with individuals with disabilities to ensure that it meets a wide range of needs.

WHATSAPP OFFERS CASHBACK TO USERS

WhatsApp continues with its experiments on Android. So, after the more or less important news of recent weeks, here is also the cashback for payments made on the instant messaging platform. At the moment the function is in beta testing only in India, a country where WhatsApp Pay has been available for some time (the other is Brazil, but there are hopes that the service will soon be available to other markets). The affected version is 2.21.20.3.

 

Thus, after introducing the shortcut button for payments, WhatsApp returns to the same theme and implements the function that allows you to receive a cashback after just 48 hours. The intent is clear: to promote the internal payment platform. It is as always WABetaInfo to have discovered the news, then specifying how it is not yet possible to know if this “prize” will be made available only for the first payment made via WhatsApp Pay or if it will work for all transactions.

The service is in testing in India and is valid only for UPI (Unified Payments Interface) payments, a payment system in the country to facilitate interbank transactions. The extent of the cashback to Brazil will depend on how the instrument is valued in the Asian subcontinent. Who knows that there will soon be news for other countries as well.

 

WHATSAPP ADDED THE ABILITY TO REPORT INDIVIDUAL MESSAGES IN CHATS

WhatsApp, like many other instant messengers and social platforms, actively fights against the inappropriate behavior of its users; so that individuals do not create discomfort for others. If earlier in WhatsApp it was possible to report a user; now in the beta version of WhatsApp for Android, there is an opportunity to report specific messages.

 

The new feature gives users the ability to choose which messages they want to forward to WhatsApp for review; to determine whether inappropriate behavior has occurred. Judging by the screenshots published by WABetainfo; the fresh beta version of WhatsApp allows you to inform the messenger team about specific messages from both individual and group chats. You can also file a complaint about messages from your business account.

 

Thanks to the new feature, after a user complains about a certain message; the previous five messages will be sent to the WhatsApp moderation service; which will help the messenger team correctly understand the context and decide whether to block the account. The new feature will soon be available; in the stable versions of WhatsApp for Android and iOS.

The Simple Iframe Hack

Content Ideation: Tools & Techniques

Whether you are building an enterprise web portal or a state-of-the-art website, you always need the right modern tools. Well-built and maintained PHP frameworks provide those tools in abundance, allowing maintained PHP frameworks provide those tools in abundance, allowing developers to save time, re-use code, and streamline the back end. As software development tools continuously change to follow the latest. Despite the competition from startups and the ever-present economic challenges, the banking industry is gradually adopting what the latest technologies have to offer.

From cloud technology to cyber risk management to machine learning in investment banking, join us as we explore the banking industry trends for 2019 and beyond. Cloud is one of the current banking industry trends as well. It is expected that the technology will serve as a foundation for core modernization of banking organizations.

Cloud Technology as New Foundation

Cloud has become the new normal for nine of ten enterprises across industries. The average IT environment in both SMBs and larger companies is becoming increasingly cloud-based. Companies also diversify their delivery models, with Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) gaining more and more traction. Plus, a slew of new job positions have emerged to manage different aspects of cloud in the enterprise, including architecture and safety.

One of the new trends in the banking industry, ensuring fail-safe security will also be a core question regardless of the type of a cloud solution and its scale. Cloud is one of the current banking industry trends as well. It is expected that the technology will serve as a foundation for core modernization of banking organizations.

Risk Management Banking Industry Trends

Existing risk management systems at banking organizations might not be ready to face the challenges of the rapidly changing world. Poised to become the top banking industry trends for 2019 and years to come, AI-driven solutions with machine and deep learning algorithms provide a solution. As for cyber risk management, experts at Deloitte point at the following trends in the banking industry:

  1. Strengthen basic controls like IT asset, patch, and vulnerability management to identify and manage risks related to implementation of cloud and migration to open architecture.
  2. Use analytics tools and AI with security in mind.
  3. Build an IT infrastructure with security as a top priority: it should be able to withstand systematic attacks and long stress periods.
integrio blog layers 2
Risk Management Banking Industry Trends

Fintechs and nonbanks now have a substantial influence in the banking industry. They are highly agile, innovative, and aim at exceeding the demands of modern customers in banking services and experiences. Established retail banks need to compete and often play catch-up. Still, they acknowledge the need to change, and change fast.

There are no secrets to success. It is the result of preparation, hard work, and learning from failure.

– Paul Tournier

Thus, adopting the same approach is a potent solution for retail banks that aim at adopting the latest trends in the banking industry quickly and impactfully.

Content Ideation: Tools & Techniques

Whether you are building an enterprise web portal or a state-of-the-art website, you always need the right modern tools. Well-built and maintained PHP frameworks provide those tools in abundance, allowing maintained PHP frameworks provide those tools in abundance, allowing developers to save time, re-use code, and streamline the back end. As software development tools continuously change to follow the latest. Despite the competition from startups and the ever-present economic challenges, the banking industry is gradually adopting what the latest technologies have to offer.

From cloud technology to cyber risk management to machine learning in investment banking, join us as we explore the banking industry trends for 2019 and beyond. Cloud is one of the current banking industry trends as well. It is expected that the technology will serve as a foundation for core modernization of banking organizations.

Cloud Technology as New Foundation

Cloud has become the new normal for nine of ten enterprises across industries. The average IT environment in both SMBs and larger companies is becoming increasingly cloud-based. Companies also diversify their delivery models, with Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) gaining more and more traction. Plus, a slew of new job positions have emerged to manage different aspects of cloud in the enterprise, including architecture and safety.

One of the new trends in the banking industry, ensuring fail-safe security will also be a core question regardless of the type of a cloud solution and its scale. Cloud is one of the current banking industry trends as well. It is expected that the technology will serve as a foundation for core modernization of banking organizations.

Risk Management Banking Industry Trends

Existing risk management systems at banking organizations might not be ready to face the challenges of the rapidly changing world. Poised to become the top banking industry trends for 2019 and years to come, AI-driven solutions with machine and deep learning algorithms provide a solution. As for cyber risk management, experts at Deloitte point at the following trends in the banking industry:

  1. Strengthen basic controls like IT asset, patch, and vulnerability management to identify and manage risks related to implementation of cloud and migration to open architecture.
  2. Use analytics tools and AI with security in mind.
  3. Build an IT infrastructure with security as a top priority: it should be able to withstand systematic attacks and long stress periods.
integrio blog layers 2
Risk Management Banking Industry Trends

Fintechs and nonbanks now have a substantial influence in the banking industry. They are highly agile, innovative, and aim at exceeding the demands of modern customers in banking services and experiences. Established retail banks need to compete and often play catch-up. Still, they acknowledge the need to change, and change fast.

There are no secrets to success. It is the result of preparation, hard work, and learning from failure.

– Paul Tournier

Thus, adopting the same approach is a potent solution for retail banks that aim at adopting the latest trends in the banking industry quickly and impactfully.

Top 10: AR Apps in the History of Mobile

Whether you are building an enterprise web portal or a state-of-the-art website, you always need the right modern tools. Well-built and maintained PHP frameworks provide those tools in abundance, allowing maintained PHP frameworks provide those tools in abundance, allowing developers to save time, re-use code, and streamline the back end. As software development tools continuously change to follow the latest. Despite the competition from startups and the ever-present economic challenges, the banking industry is gradually adopting what the latest technologies have to offer.

From cloud technology to cyber risk management to machine learning in investment banking, join us as we explore the banking industry trends for 2019 and beyond. Cloud is one of the current banking industry trends as well. It is expected that the technology will serve as a foundation for core modernization of banking organizations.

Cloud Technology as New Foundation

Cloud has become the new normal for nine of ten enterprises across industries. The average IT environment in both SMBs and larger companies is becoming increasingly cloud-based. Companies also diversify their delivery models, with Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) gaining more and more traction. Plus, a slew of new job positions have emerged to manage different aspects of cloud in the enterprise, including architecture and safety.

One of the new trends in the banking industry, ensuring fail-safe security will also be a core question regardless of the type of a cloud solution and its scale. Cloud is one of the current banking industry trends as well. It is expected that the technology will serve as a foundation for core modernization of banking organizations.

Risk Management Banking Industry Trends

Existing risk management systems at banking organizations might not be ready to face the challenges of the rapidly changing world. Poised to become the top banking industry trends for 2019 and years to come, AI-driven solutions with machine and deep learning algorithms provide a solution. As for cyber risk management, experts at Deloitte point at the following trends in the banking industry:

  1. Strengthen basic controls like IT asset, patch, and vulnerability management to identify and manage risks related to implementation of cloud and migration to open architecture.
  2. Use analytics tools and AI with security in mind.
  3. Build an IT infrastructure with security as a top priority: it should be able to withstand systematic attacks and long stress periods.
integrio blog layers 2
Risk Management Banking Industry Trends

Fintechs and nonbanks now have a substantial influence in the banking industry. They are highly agile, innovative, and aim at exceeding the demands of modern customers in banking services and experiences. Established retail banks need to compete and often play catch-up. Still, they acknowledge the need to change, and change fast.

There are no secrets to success. It is the result of preparation, hard work, and learning from failure.

– Paul Tournier

Thus, adopting the same approach is a potent solution for retail banks that aim at adopting the latest trends in the banking industry quickly and impactfully.

15 Secrets Of Digital Transformation

Whether you are building an enterprise web portal or a state-of-the-art website, you always need the right modern tools. Well-built and maintained PHP frameworks provide those tools in abundance, allowing maintained PHP frameworks provide those tools in abundance, allowing developers to save time, re-use code, and streamline the back end. As software development tools continuously change to follow the latest. Despite the competition from startups and the ever-present economic challenges, the banking industry is gradually adopting what the latest technologies have to offer.

From cloud technology to cyber risk management to machine learning in investment banking, join us as we explore the banking industry trends for 2019 and beyond. Cloud is one of the current banking industry trends as well. It is expected that the technology will serve as a foundation for core modernization of banking organizations.

Cloud Technology as New Foundation

Cloud has become the new normal for nine of ten enterprises across industries. The average IT environment in both SMBs and larger companies is becoming increasingly cloud-based. Companies also diversify their delivery models, with Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) gaining more and more traction. Plus, a slew of new job positions have emerged to manage different aspects of cloud in the enterprise, including architecture and safety.

One of the new trends in the banking industry, ensuring fail-safe security will also be a core question regardless of the type of a cloud solution and its scale. Cloud is one of the current banking industry trends as well. It is expected that the technology will serve as a foundation for core modernization of banking organizations.

Risk Management Banking Industry Trends

Existing risk management systems at banking organizations might not be ready to face the challenges of the rapidly changing world. Poised to become the top banking industry trends for 2019 and years to come, AI-driven solutions with machine and deep learning algorithms provide a solution. As for cyber risk management, experts at Deloitte point at the following trends in the banking industry:

  1. Strengthen basic controls like IT asset, patch, and vulnerability management to identify and manage risks related to implementation of cloud and migration to open architecture.
  2. Use analytics tools and AI with security in mind.
  3. Build an IT infrastructure with security as a top priority: it should be able to withstand systematic attacks and long stress periods.
integrio blog layers 2
Risk Management Banking Industry Trends

Fintechs and nonbanks now have a substantial influence in the banking industry. They are highly agile, innovative, and aim at exceeding the demands of modern customers in banking services and experiences. Established retail banks need to compete and often play catch-up. Still, they acknowledge the need to change, and change fast.

There are no secrets to success. It is the result of preparation, hard work, and learning from failure.

– Paul Tournier

Thus, adopting the same approach is a potent solution for retail banks that aim at adopting the latest trends in the banking industry quickly and impactfully.

15 Best PHP Frameworks for 2020

Whether you are building an enterprise web portal or a state-of-the-art website, you always need the right modern tools. Well-built and maintained PHP frameworks provide those tools in abundance, allowing maintained PHP frameworks provide those tools in abundance, allowing developers to save time, re-use code, and streamline the back end. As software development tools continuously change to follow the latest. Despite the competition from startups and the ever-present economic challenges, the banking industry is gradually adopting what the latest technologies have to offer.

From cloud technology to cyber risk management to machine learning in investment banking, join us as we explore the banking industry trends for 2019 and beyond. Cloud is one of the current banking industry trends as well. It is expected that the technology will serve as a foundation for core modernization of banking organizations.

Cloud Technology as New Foundation

Cloud has become the new normal for nine of ten enterprises across industries. The average IT environment in both SMBs and larger companies is becoming increasingly cloud-based. Companies also diversify their delivery models, with Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) gaining more and more traction. Plus, a slew of new job positions have emerged to manage different aspects of cloud in the enterprise, including architecture and safety.

One of the new trends in the banking industry, ensuring fail-safe security will also be a core question regardless of the type of a cloud solution and its scale. Cloud is one of the current banking industry trends as well. It is expected that the technology will serve as a foundation for core modernization of banking organizations.

Risk Management Banking Industry Trends

Existing risk management systems at banking organizations might not be ready to face the challenges of the rapidly changing world. Poised to become the top banking industry trends for 2019 and years to come, AI-driven solutions with machine and deep learning algorithms provide a solution. As for cyber risk management, experts at Deloitte point at the following trends in the banking industry:

  1. Strengthen basic controls like IT asset, patch, and vulnerability management to identify and manage risks related to implementation of cloud and migration to open architecture.
  2. Use analytics tools and AI with security in mind.
  3. Build an IT infrastructure with security as a top priority: it should be able to withstand systematic attacks and long stress periods.
integrio blog layers 2
Risk Management Banking Industry Trends

Fintechs and nonbanks now have a substantial influence in the banking industry. They are highly agile, innovative, and aim at exceeding the demands of modern customers in banking services and experiences. Established retail banks need to compete and often play catch-up. Still, they acknowledge the need to change, and change fast.

There are no secrets to success. It is the result of preparation, hard work, and learning from failure.

– Paul Tournier

Thus, adopting the same approach is a potent solution for retail banks that aim at adopting the latest trends in the banking industry quickly and impactfully.