Outsourcing call center operations in Nigeria—Business Process Outsourcing (BPO) firms.
Business Process Outsourcing, or BPO, is a subset of outsourcing that involves contracting out the operations and responsibilities of a specific business process to a third-party service provider. It is simply the process of hiring another organization to perform a specific process, task, or service. Call centers in Nigeria are quite few because of the obvious infrastructural challenges in the country, However, due to rising local demand, this sector is expected to create more jobs in Nigeria over the next few years. Across the world, the term BPO is actually more commonly used to describe call center solutions, but the top BPO companies in Nigeria are more often referred to as call center solutions providers.