#1 Offshore Contact Center in Nigeria | Native English Speakers

Second-Largest English-Speaking Country Globally

One of the biggest challenges in outsourcing customer service operations is language clarity and accent neutrality. Many businesses prefer outsourcing to countries where agents can speak fluent English with clear pronunciation and minimal accent barriers to ensure seamless communication with customers.

With over 100 million fluent English speakers, Nigeria ranks second only to the United States in the number of native and fluent English speakers worldwide. Unlike many outsourcing destinations where language barriers still pose challenges, Nigerian agents communicate effortlessly with customers from English-speaking countries like the US, UK, Canada, and Australia. Their neutral accent and high English proficiency make them an ideal choice for businesses looking for high-quality customer interactions without miscommunication issues.

Advantage:

Many global businesses struggle with heavy accents from offshore call centers in countries like India and the Philippines. Nigeria eliminates this concern, ensuring natural, clear, and professional communication that improves customer satisfaction.

Highly Educated Workforce – Bachelor's Degree Holders as Agents

Unlike other outsourcing destinations where call center agents typically have only a high school diploma, all agents at DelonApps hold at least a bachelor’s degree. This higher level of education equips them with superior problem-solving skills, analytical thinking, and professionalism, making them more effective at handling complex customer inquiries, technical support, financial services, and business-related discussions.

Advantage:

Businesses that require specialized customer support—such as banking, insurance, IT support, fintech, and e-commerce—benefit significantly from Nigerian agents, who understand business processes, financial terminology, and industry best practices better than less-educated offshore agents.

Multilingual Support – Serve Customers Beyond English Speakers

Nigeria is a multilingual country, and many of our agents speak additional international languages such as:

• French – Ideal for clients targeting West Africa, Canada, and France.
• Spanish – Supports expansion into Latin America and Spain.
• Portuguese – Helps serve customers in Brazil and Portugal.

Advantage:

If your business serves diverse global markets, outsourcing to Nigeria provides the ability to support customers in multiple languages, reducing the need for hiring separate multilingual teams.

Affordable Pricing Compared to Western Markets

Outsourcing to Nigeria provides high-quality service at a fraction of the cost compared to hiring in-house customer support teams in the US, UK, Canada, or Australia. Businesses save 40-60% in operational expenses while still maintaining world-class service standards.

Advantage:

You get highly educated agents, 24/7 support, multilingual service, and advanced call center technology—all at a lower cost than hiring locally in Western markets.

Time Zone Compatibility – Ideal for US, UK, & Global Markets

Nigeria’s time zone (GMT+1) makes it easy to provide real-time support for businesses in:

• Europe (UK, France, Germany, etc.) – Similar business hours.
• North America (USA, Canada) – Overlapping work hours for day and night shifts.
• Middle East & Africa – Strategically positioned for businesses targeting African and Middle Eastern markets.

Advantage:

Businesses can offer seamless, real-time support to customers across multiple regions without extended wait times or overnight staff hiring costs.

Comprehensive Contact Center Services – More Than Just Calls

Unlike traditional call centers that focus only on voice-based support, DelonApps offers multichannel customer engagement, ensuring businesses can connect with customers through multiple platforms.

• Live Chat Support – Instant responses on company websites and mobile apps.
• Email Handling & Customer Inquiry Management – Managing high-volume customer interactions.
• Social Media Customer Service – Monitoring and responding to brand-related queries on platforms like Facebook, Twitter, LinkedIn, and Instagram.
• WhatsApp & SMS Support – Engaging customers via messaging for fast, convenient support.
• AI Chatbot Integration & Hybrid Support (Live Agent + AI Automation) – Offering automated + human-assisted support for faster query resolution.
• Technical Support & IT Helpdesk Services – Assisting users with software troubleshooting, IT inquiries, and SaaS product support.
• Order Processing & Appointment Scheduling – Managing customer orders, payment assistance, and scheduling for businesses.

Advantage:

Businesses can expand customer support beyond phone calls, engaging with users across multiple communication channels for a better overall experience.

Reliable Call Center Technology & Secure Data Management

• DelonApps integrates advanced call center technology to enhance efficiency, security, and customer engagement:AI-Driven Call Routing – Reduces wait times and improves response accuracy.
• Cloud-Based Call Center Infrastructure – Enables scalability & remote operations.
• CRM Integration – Ensures seamless access to customer history and service records.
• Call Analytics & Performance Reporting – Tracks key metrics for service improvement.
• End-to-End Data Security – Ensures compliance with global data protection regulations (GDPR, PCI DSS, etc.).

Advantage:

Your business benefits from faster, more efficient, and highly secure customer service operations.

In today’s fast-paced, customer-centric world, businesses need scalable, efficient, and cost-effective customer service solutions to maintain customer satisfaction, drive revenue, and enhance brand loyalty. Whether you're in e-commerce, banking, fintech, healthcare, telecom, SaaS, travel, or professional services, outsourcing your customer engagement operations to an offshore contact center can help you achieve seamless, round-the-clock support at a fraction of the cost of in-house teams.

At DelonApps, we provide fully managed offshore contact center services tailored to your business needs, ensuring that every customer interaction is handled professionally, efficiently, and with a personal touch. Our highly educated, multilingual agents help businesses expand their customer service capabilities while keeping operational costs low.

24/7 Customer Support & Helpdesk Services – Always Available, Always Reliable

In the digital era, customers expect instant, responsive support—whether they need help troubleshooting an issue, tracking an order, or getting product information. DelonApps’ 24/7 offshore contact center ensures that your business is always available to provide real-time assistance across multiple time zones, enhancing customer trust and brand reputation.

• Customer Inquiries & Complaints – Our trained agents provide friendly, knowledgeable support round the clock to handle general inquiries, account management, and dispute resolution.
• Technical Support & Troubleshooting – We offer IT helpdesk support, SaaS troubleshooting, and hardware/software issue resolution to minimize downtime for your customers.
• Billing & Payment Assistance – Reduce payment disputes and improve transaction success rates with dedicated agents handling refunds, invoicing issues, and payment escalations.
• Order Processing & Fulfillment – Our support team assists with placing orders, tracking shipments, managing returns, and updating customers on delivery statuses.

Example: A UK-based e-commerce company needs 24/7 live chat and phone support to manage order inquiries, payment disputes, and return requests. Instead of hiring expensive in-house staff, they partner with DelonApps, reducing operational costs by over 60% while improving customer response times and satisfaction.

Outcome: Increased customer retention, faster resolutions, and enhanced brand reputation.

Multichannel Customer Engagement – Connect with Customers Anywhere, Anytime

Today’s customers expect businesses to be present across multiple communication channels, from social media to live chat, email, and WhatsApp. DelonApps provides a fully integrated, omnichannel customer support system, ensuring that your customers can reach you on their preferred platform for a seamless experience.

• Phone Support (Inbound & Outbound Calls) – We handle inquiries, complaints, appointment scheduling, and proactive customer engagement.
• Live Chat & AI Chatbots – Provide real-time support via website chatbots and live agents, ensuring quick and efficient problem-solving.
• Email & Ticket Support – Our team manages high-volume email inquiries, ensuring that no customer request goes unanswered.
• Social Media Customer Service – We monitor and respond to customer queries on Facebook, Twitter, Instagram, LinkedIn, and other platforms to enhance engagement.
• WhatsApp & SMS Support – Provide instant customer service and updates via messaging apps for a more personalized and responsive experience.

Example: A US-based fintech company wants to improve payment dispute resolution by offering customer support beyond traditional phone and email channels. DelonApps implements a hybrid chatbot + live agent model on WhatsApp and live chat, ensuring 24/7 availability and quick issue escalation to human agents when necessary.

Outcome: Faster issue resolution, improved customer experience, and higher retention rates.

Healthcare & Medical IOutbound Customer Engagement – Drive Sales, Lead Generation & Customer Retentionnstitutions

A successful business doesn’t just respond to customers—it proactively engages them. Our outbound contact center services help businesses increase sales, re-engage inactive customers, and gather valuable customer insights.

• Lead Generation & Cold Calling – Our agents identify and convert potential customers, increasing your sales pipeline.
• Customer Retention & Loyalty Programs – We follow up with existing customers to drive repeat purchases, subscription renewals, and brand loyalty.
• Survey & Feedback Collection – Gather customer insights through post-service surveys, product reviews, and satisfaction assessments.
• Debt Collection & Payment Reminders – Reduce unpaid invoices and missed payments by implementing friendly yet effective debt collection strategies.

Example: A SaaS company notices a decline in subscription renewals. They partner with DelonApps to conduct personalized follow-up calls and emails, resulting in a 20% increase in reactivated accounts within three months.

Outcome: Increased customer lifetime value (CLV) and improved revenue growth.

Business Process Outsourcing (BPO) Services – More Than Just Customer Support

Outsourcing isn’t just about customer service—it also helps businesses streamline administrative and back-office functions. DelonApps provides full-service BPO solutions that help companies reduce workload, improve productivity, and increase efficiency.

• Back-Office Support – We handle data entry, CRM management, document processing, and administrative support.
• Appointment Scheduling & Virtual Receptionist Services – Our agents manage meeting bookings, call transfers, and executive assistant tasks.
• E-commerce Support – We assist with product listings, order management, customer inquiries, and return processing.
• HR & Recruitment Assistance – We screen job applicants, schedule interviews, and assist with employee onboarding..

Example: A US-based law firm outsources appointment scheduling, document verification, and customer intake services to DelonApps, allowing their lawyers to focus on legal work instead of administrative tasks.

Outcome: Increased efficiency, lower operational costs, and improved service quality.