CALL CENTER SERVICE 101; WHAT YOU NEED TO KNOW BEFORE APPLYING TO BE AN AGENT
Call center agents are customers’ first point of contact for inquiries and complaints. They have the daunting task of being the voice of the company. As a prospective call center agent, you should know that while receiving positive customer feedback and serving customers will make your day, there are sides to life in a call center that prove it isn’t for everyone. With this, there’s no denying that being a call center agent is an important job